Overview of Terms and Conditions
1. Payments laid out upon agreements are due on commencement of the agreement. Any additionaland subsequent payments are due quarterly and in advance. All payments are payable to Sapphire Pest Management Limited. Sapphire Pest Management may increase the price for ongoing services on the first-year anniversary of the agreement or anytime thereafter by giving one quarter’s notice in writing.
2. Any yearly contracts or maintenance agreements are binding from the start date for a minimum period of 12 months and will continue after the first year unless terminated at the end of the first year or any subsequent invoicing quarter. In the case of termination after the period of 12 months, we will require one quarter’s notice in writing, from the end of the current quarter. Any invoices due that fall within the quarters notice are still payable.
3. Any agreement taken out with Sapphire Pest Management will be subject to the general terms and conditions as stated overleaf.
1.1 Sapphire Pest Management aim to ensure all services are carried out in accordance with industry codes of practice and regulations and also in accordance with the customer’s service agreement.
1.2 Sapphire Pest Management ensures all staff adopt a professional image and behave responsibly at all times.
1.3 Sapphire Pest Management aims to provide customer satisfaction.
1.4 Sapphire Pest Management will add additional charges should a customer refuse access or cause unnecessary call outs. A minimum call out fee of £40 (excl VAT) will apply for any additional appointments or call outs required by Sapphire Pest Managementresulting from a customer’s refusal of access or unnecessary call out.
1.5 Sapphire Pest Management will maintain annual contracts at regular intervals as specified in the service agreement through the year dependent on the number of visits stated in the contract (for example, every 2 months).
1.6 Any complaints regarding treatments or staff performance should be put in writing and sent to Head Office. Sapphire Pest Management aim to initially respond within 3 working days and have an overall conclusion within 10 working days. This may be extended should an external investigation also be necessary.
1.7 Any person not a signatory on the account or named person on the account with Sapphire Pest Management have no right under the contract to enforce any part of the contract, (Rights of third parties) unless due to the death of a client or client’s and they are named executors of their estate.
2.1 Our terms and conditions do not affect a customer’s statutory rights.
2.2 Sapphire Pest Management does not accept any liability for loss, damage or injury to any domestic animals, livestock, birds, goods, equipment, or fixtures and fittings unless the loss, damage or injury is occasioned by negligence of Sapphire Pest Management or their staff.
2.3 Notice of such loss, damage or injury must be notified in writing to Sapphire Pest Management upon the discovery or as soon as feasibly possible by the customer of such occurrences. Sapphire Pest Management aim to initially respond within 3 working days and have an overall conclusion within 10 working days. This may be extended should an external investigation also be necessary.
3.1.1 Upon the commencement of a contract, the initial payment is required prior to the day of the contract commencing. Subsequent payments are then invoiced quarterly and must be paid in advance of routine appointments. All payments are payable to Sapphire Pest Management Limited.
3.1.2 Invoices will be sent to the customer 30 days before the start subsequent quarters to enable payment to be made prior to the quarter beginning.
3.2. Customers will pay any payments due within 30 days of receipt of an invoice detailing works due or carried out and any further treatments to follow.
3.3 Treatments and other services as stated within an annual contract will be invoiced quarterly and should be paid off each quarter, in advance. Failure to meet these payment terms will result in termination of your agreement and treatment by Sapphire Pest Management and all monies outstanding for the remainder of your contract will then become immediately due.
3.4 Prompt payment is a condition of the agreement; Sapphire Pest Management reserves the right to terminate any agreement in arrears of over 30 days and then seek to reclaim the outstanding balance of any annual contract through necessary legal means.
3.5 Servicing will be suspended and 15% added to outstanding invoices if payments go beyond 30 days overdue.
3.6 Contract will be terminated immediately if the outstanding invoice goes beyond 60 days overdue, with outstanding cost for the remainder of the contract due in full plus an extra 20% added.
4. Termination of Contracts and agreements
Sapphire Pest Management may terminate an agreement at any time with a client due to:
4.1 A failure to pay within specified timescales and failing to adhere to any of the agreement terms.
4.2 Not allowing Sapphire Pest Management staff access to the property up to 3 times to carry out regular works/inspections as detailed in a customer’s agreement.
4.3 Physical, abusive or threatening behaviour towards Sapphire Pest Management staff.
Customers may terminate an agreement or contract with Sapphire Pest Management:
4.4 In writing to Head Office providing one full quarter’s notice.
4.5 Contracts and agreements with Sapphire Pest Management are for the minimum length of 12 months, termination by customers prior to the end of this period, or agreed duration of the contract, will result in the remaining balance of the annual contract or agreement being due for payment.
4.6 Upon termination, any invoices due for payment within the quarter’s notice are still payable.
4.7 Customers have up to 14 days to cancel any agreement prior to the start date of a contract or agreed job being actioned. The 14 days are reduced to the number of days from an order being placed and the agreed date of work to commence, if under 14 days.
4.8 Cancellation of any job on the day of the work to begin will incur a 50% cancellation fee of the agreed cost.
4.9 Cancellation of a job within 1 – 3 days prior to the work to begin will incur a 20% cancellation fee of the agreed cost.
4.10 Cancellation in writing 4 or more days prior to the agreed start date of the work will incur no penalty and a full refund of any payments made.
5. Variations in Contract
5.1 No variation or extension of this contract will be binding or used.
6.1 Customers will not remove or adjust any equipment used or provided by Sapphire Pest Management, including bait boxes, as per Sapphire Pest Management’s instructions and advice during each visit.
6.2 Customers will ensure only Sapphire Pest Management operatives adjust or remove any equipment left at customer’s premises and should inform any person/persons whom may try to do so.
6.3 Sapphire Pest Management reserves the right to charge the cost of any equipment left at a premise if a client is unwilling to allow access to the property to remove said items.
6.4 Sapphire Pest Management reserves the right to charge for any damage to hired equipment at the full charge for replacement as a result of negligence or misuse.
7. Health & Safety
7.1 Customers should action any advice & instruction by Sapphire Pest Management regarding the health and safety of persons using the property during time of works or routine treatments.
7.2 Customers will inform Sapphire Pest Management operatives of any hazards that could injure the operative or customer during treatments.
7.3 All pesticides used by Sapphire Pest Management are approved under Control of Pesticides Regulations
1986 information of any pesticides used can be found on our website www.sapphire-pm.com
7.4 All equipment used is tested for faults before use to prevent unnecessary accidents occurring.
8. Force Majeure
8.1 Sapphire Pest Management is released of its contractual obligations in any instances: out of their control, through an act of nature or god or from unforeseeable circumstances that prevent Sapphire Pest Management from fulfilling a contract or its contractual obligations.
9.1 Any notice to clients by Sapphire Pest Management will always be in writing and according to the terms and conditions of their service agreement.
9.2 Any notice given to Sapphire Pest Management by clients must be in writing and according to the terms and conditions of their service agreement.
10.1 If any term or provision in this agreement is or shall become illegal, invalid or unenforceable, the remainder of the agreement shall not be affected.
10.2 Clients are not entitled to withhold payment of monies owing, due to a claim, counterclaim or any ongoing issues against Sapphire Pest Management or anything which is not related to Sapphire Pest Management
11.1 The service agreement is between the named client or customer and Sapphire Pest Management not third parties.
11.2 These terms and conditions shall override any inconsistent terms which may be enquired to Sapphire Pest Management by the customer.
11.3 Orders are accepted with the understanding that the customer in bound by the terms and conditions in this agreement.